Fixed Availability Challenge Process

What Can Be Challenged?

Challengers may dispute the availability of fixed broadband service at a particular location or set of locations, including the network technology and maximum advertised download and upload speed reported by the provider.

  • Is the reported service not offered or is the reported speed not available for purchase?
  • Did the provider deny a request for service or demand connection charges that exceed its standard installation charge?
  • Did the provider fail to schedule or perform an installation within 10 business days of a request?
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Availability Data Specification
Updated 7/26/2022
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