How to View and Manage Location and Availability Challenges

By creating an account, you can view, manage, and track the status of your challenge(s).  You can also withdraw the challenge or take other actions related to it.  When creating an account you must enter the same email address that you entered when you submitted the challenge on the National Broadband Map.

To create an account, go to the National Broadband Map at https://broadbandmap.fcc.gov and click “Sign In” at the top right corner of the screen.

For information on what to expect after filing a location challenge, see https://help.bdc.fcc.gov/hc/en-us/articles/10476425948443-What-to-Expect-after-filing-a-Location-Challenge-, and for information on what to expect after filing an availability challenge, see https://help.bdc.fcc.gov/hc/en-us/articles/10476068909467-What-to-Expect-after-Filing-an-Availability-Challenge.

Logging In

You will then be taken to the login screen shown below, where you can sign in to the BDC portal with a username and password you created in the FCC User Registration System.  If you do not have an FCC username and password, click the “Create an account” link in the lower right corner of the box.

Creating an Account

If you click, “Create an account,” you will be taken to the FCC User Registration System Create New Account page at  https://apps2.fcc.gov/fccUserReg/pages/createAccount.htm (see screenshot below).  Here, you must create a Username, where the username is an email address.  To view challenges you submitted in the past, you must enter the same email address that you entered when you submitted the challenge on the National Broadband Map.

Complete the form and then click the “Create Account” button at the bottom right of the page.

For help in creating an account visit: https://www.fcc.gov/wireless/available-support-services

Viewing Challenges

After creating an account and logging in using the username and password you created, you can see a list of all of the challenges associated with your account listed under the relevant tab – Location Fabric Challenges, Availability Challenges, or Availability Crowdsourced submissions – as shown below:

For more information on the status of a particular challenge, click on the ID number associated with the challenge in the ID column.

Withdrawing Challenges

If you no longer believe that your challenge is accurate or relevant, you may withdraw it.  Withdraws can be made as long as the process for reviewing and deciding the outcome of a challenge has not been completed.  Challenges that have been adjudicated cannot be withdrawn.

To withdraw a Location Challenge, click the check box located to the left of the listed challenge ID.  Then click “Withdraw” at the top left of the table, as shown below.

To withdraw an Availability Challenge, click the check box located to the left of the listed challenge ID.  Then click “Action” at the top left of the table.  From the “Action” dropdown menu, select “Withdraw” to withdraw the selected challenges.

Disputing a Provider’s Reporting of Concurrence with an Availability Challenge

When a provider responds to an availability challenge filed against its reported coverage, it can indicate in the BDC system that it has reached a “challenger concurrence,” or an agreement, with the challenger about the outcome of the challenge.  If you disagree with a provider’s assertion that you concur with its response, and you continue to believe that your challenge is valid, you may dispute the provider’s reporting of your concurrence.  To do this, check the box to the left of the listed challenge ID, go to “Action” at the top left of the table, and select “Dispute Concurrence” from the dropdown menu (see below). 

After doing so, a window will appear asking if you are sure you want to dispute the concurrence for the selected Challenge ID (see below).  If you do wish to dispute, click the red “Dispute” button.  If not, click the “Close” button.

After you dispute the provider’s report of your concurrence, the details of the challenge, which you can see by selecting the link with the challenge ID number, will change from showing that you concur with the provider's response to showing that you dispute the provider’s response, as shown below:

 Challengers that require additional assistance with logging in to the BDC system, or with withdrawing  or responding to challenges, can submit a help request using the Get Help form.

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