What if a Provider is Missing from the Map?

If a provider makes broadband available at a location but does not appear on the National Broadband Map, you can let the FCC know.

First, make sure that the “Fixed Broadband” tab is selected on the upper right side of the map. Once you have selected the point where an available provider is missing, select the Availability Challenge link either on the right side of the map or below the map on mobile web browsers. 

On the form that appears, click “Add Missing Provider.”

Type in the name of the provider, and the technology that it offers.  Then, fill out the remainder of the form.  You are not required to upload evidence for this type of submission.  Click the certification and submit your feedback.

Information about a missing provider will be treated as crowdsource data and will be shared with the provider.  The FCC may use crowdsource data to identify instances or patterns of potentially inaccurate or incomplete data that warrant further investigation or review.  For more information about crowdsource data, see: Differences between Bulk Fixed Availability Challenge Data and Crowdsource Data.

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

See more
Video Resources
Key Reference Documents
BDC User Guide and Data Specifications
Form 477 Resources
Get Help